No, it not needs to be done. This kind of job is literally what was defined as a "bullshit job" - any decent computer-first designed workflow would not need a human be involved for such crap at all.
The problem is that minimum wages are too low, so companies don't have an incentive to spend money on introducing efficient, fully IT-centered processes... after all, why spend millions of dollars on a risky IT project when you can hire people for that?