It's not a civil war, it's a war started by Russia 8 years ago. It's a war Russian military has been leading and participating in from the very beginning. This was sufficiently documented in the past, don't repeat Kremlin talking points.
First of all, we need to stop talking about all the inhabitants of Ukraine as a single agent who either did something or didn’t. All these years, people in Ukraine have taken different positions in relation to the war in Donbass. Some voted for more hard-line candidates and parties, others for diplomacy. The program of the current president, for whom the majority voted in the elections in 2019, was aimed at a peaceful settlement, the exchange of prisoners and the withdrawal of weapons.
Someone has been accepting refugees from Donbass in other regions of Ukraine for years and helping them. According to UN reports, more than a million people from the Donetsk and Lugansk regions of Ukraine in 2014-16 were forced to relocate to other regions of Ukraine. In 2016, the Ministry for the Reintegration of the Temporarily Occupied Territories of Ukraine was established to coordinate the settlement, assistance and employment of victims of hostilities in the Donbas. There were also those who created projects to help those who remained in the Donbass: Donbass SOS, Vostok SOS, The Land of Free People, Proliska.
At the same time, the process of peaceful resolution of contradictions has a main obstacle - the front line. When shells are flying over the Donbass, it is not surprising that many of the locals want anyone to come and stop what is happening with troops. When Donbass is enshrined in Ukraine’s constitution as part of its territory, although it is actually controlled by “LDPR” and Russian troops, it is logical to expect that the internal dialogue in Ukrainian society will include those who will believe that the government has a mandate to return Donbass by military means.