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I went out of my way once to contact support for this, there is no way to report it directly and got a very strong sense that they intentionally don't care

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That is the best indicator of a monopoly that I can see; you see it with utility and cable companies as well, basically they are not worried at all that the customer will go somewhere else because there really is very little competition

I just stopped buying Chinese crap from Amazon - this happened after they had issues with my credit card and of course I had to pay to fix it. This happended 6 months ago and I have been happier since.

My main problem is that there are no alternatives to buying ebooks. In terms of how easy it's to buy and transfer to the device.

I don't even remember the last time I bought from Amazon (or eBay for that matter). It's simply not worth the hassle. At this point even Wish is more trustworthy, so I see no reason to still buy from those - if you need cheap (and often bad) stuff you can get it directly from the source, and otherwise, welcome to the rest of the world of online shopping.

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