Agreed. When people say they Google is returning poor results, I can never get an answer of what specific URL people actually want. Just general unhappiness and some mythical, vague, ideal result.
i am (and most of us are) trying to solve my own issue. not google's.
that's why you get vague answers to your questions. it's not because it doesn't happen. it's because at that moment we care much more about solving our problem. that's what brought us to google search in the first place.