Putting out some simple numbers:
Let’s say you have a million users and once a month, 1% of them need to speak with a human for 15 minutes. That’s 30k hours of support per year, so like 15 full time employees just to be on the phone.
Let’s say you have a million users and once a month, 1% of them need to speak with a human for 15 minutes. That’s 30k hours of support per year, so like 15 full time employees just to be on the phone.