> becomes too uncontrolled
Given the amount of content out there, there's potential to be stuck in a local maximum where there's enough harmful content to cause negative externalities, but not enough to be seen as the majority of the content. This is reinforced by algorithmic feeds and targeted advertising where there's just no way for someone (whether the advertisers themselves or an independent watchdog) to tell what's actually going on, since their feed will be significantly different from someone stuck in an echo chamber full of harmful content.
> Most people talking about 'divisive' content are talking around the Trump/QAnon fiasco
Not even Trump per-se. The problem goes far beyond Trump and his political party when he - the supposed "leader" - gets booed by his own crowd. QAnon is just one example of terribly harmful content out there, but there's plenty more, from the Covid vaccine conspiracies, alternative "medicine", or just plain racism/nationalism and neo-Nazism.
> where even on a 'kids site' you would often see users calling for outright genocide of specific racial groups.
The forum software wasn't promoting said content though, so they were likely to remain a minority, which is both easier to control and explain away ("there are bad people on the Internet, learn to ignore it"). Facebook on the other hand will happily keep feeding you more and more of said content if it sees that you engage with it.