I'm there right now and this is very true.
It isn't even a hidden truth about working there. In fact, the company has a set of principles [0] that are necessary to adopt and use to justify all decisions you make or feedback you give to others.
And missing from this set of principles? Any mention of the humanity of those you are leading. The only empathy encouraged is for the customer. It's a cold cold place to work.
[0] https://leaders.com/articles/leadership/amazon-leadership-pr...