It is an oddly emotionally satisfying rationale and I reflexively agree.
But upon closer examination part of me wonders if this particular project was a victim of creation by committee, where there was only one person, who could make decisions and the rest were well-paid bobbleheads.
I have no doubt marketing did their research ( and as much as I hate ads, marketing people look for how things really are ), it is possible only some pieces filtered up and/or dissenting voices were just drowned out by 'why are you holding us up?' type of responses.
I am obviously speculating here, but elites ( however you define them ) are people too and subject to most of the same issues as most of us.