It's a big deal because a) they never fixed it and b) you have to replace the whole top half including the touchbar, etc. Mine died twice under 3 years of Apple Care and is going out again now. I don't like the short key travel, but that's such a tiny detail to me. The 4 USB-C ports are fine with me except the external video compatibility is such a flaky mess.

I'm stuck using this "cool design" as a desktop now because it costs ridiculous money to repair. And I get to flip my monitor on and off twice to get it to come back from sleep.

This is my 4th macbook pro. Previously, I had 1 battery problem in my first 2008 model and it was replaced at the Apple Store same day. My old macs ran until the batteries finally swelled years later. They weren't just sleek and cool, but super high quality and amazingly sturdy.

The other thing that stinks is that the issue wasn't something accountants did to save some bucks, but a design feature that cost me more.

I'm honestly only buying an M1 because I know that they've left the sexy-at-the-expense-of-the-customer approach.

I think Ivie sans Jobs got too focused on design and not customer experience. Apple made excellent hardware before Ivie, and likely will after. Just maybe not as many fashion shows.