Gordon's point is that the best commercial-grade service ... didn't move much in the seventy-eight years* from 1936--2014. It's been nearly another decade and that story's largely the same.
In a world which obsesses over Moore's Law and doubling improvements every 1.5 -- 3 years, no appreciable movement in 8 decades* is something to take note of.
Put another way, the 1936 experience was in a DC-3 (or similar) aircraft. The 2014 experience is in a turbofan-powered plane. It turns out that approaching the speed of sound is a pretty hard limit for most aviation --- commercial aircraft tend to max out at about Mach 0.85 or so. The laws of aeronautical engineering aren't going to move that much, at least not for reasonable quantities of fuel (hence: cost) and noise (externalities).
There's also the fact that other factors, call them "frictions", begin to appear: airport and air traffic congestion, security requirements, etc.
Even private-charter aircraft might find themselves further curtailed if they are utilised in, say, future terrorist attacks. Or find themselves vulnerable to attacks themselves in ways commercial aircraft are not. (This resembles a plot point in Kim Stanley Robinson's Ministry for the Future.)