> This is likely cynical corporate damage control at best or the work of an annoyed Google employee

I fully disagree with your take.

You are assuming the default is negative. I think your explanation might be possible, but that by default it's wrong, as most people are not cynical/annoyed or any other negative quality.

My fundamental belief is that most people are nice and want to do good things.

If you are surrounded by cynical/annoyed people, you may be in a toxic environment, which may taint your judgement for other situations.

NB: either one of us could be making a fundamental attribution error https://en.wikipedia.org/wiki/Fundamental_attribution_error and it might be hard to find the truth, as it boils down to beliefs.