Reminds me of this story “How I lost my $50,000 Twitter username” from 2014.
https://medium.com/@N/how-i-lost-my-50-000-twitter-username-...
https://medium.com/@N/how-i-lost-my-50-000-twitter-username-...
https://medium.com/@espringe/amazon-s-customer-service-backd...
The screenshots of the attack/transcript make my stomach hurt.