I just switched to hackernews from a Gmail conversation I was having with Google customer support. The chain started when a Google person sent me a follow-up from a chat conversation where the Google support person refused to help me. The follow-up mail said a reply "will come directly to me". I replied and a second emailer replied back to me to "thank you for your understanding". I replied again and yet another Google support person replied to me saying that because I was "logged out" my ticket was now closed and that they were glad they could help.
Reading your comment I feel there is just a commitment to shallow lies from Google across the board. For example, why would the first emailer even tell me replies went directly to her? It obviously wasn't true. Why would three or four Google people email me, do absolutely nothing, and then close the ticket? Why not just say "We aren't helping" or just ignore my request?