> Back when I was a student, there was a professor emeritus of communications who liked to say things like "communication usually fails, except by accident".
Are you talking about Osmo A. Wiio? https://jkorpela.fi/wiio.html
Are you talking about Osmo A. Wiio? https://jkorpela.fi/wiio.html
Today, as far as I understand, people who are trying to be serious communications professionals approach the same issues from a constructive angle. They try to minimize the chances for misunderstanding, which leads to those bland and thoroughly vetted corporate communications.