Just because something isn't surprising doesn't mean it is necessarily legal or ethical; meanwhile, Apple refuses to admit that "tl;dr" in public--quite likely because they appreciate the practice might not be legal and certainly isn't ethical--and so are attempting to instead claim it is justified, and so it is important to refuse to allow Apple employees that cop out and instead call them out for what we know to be the actual truth here.

It's not surprising; it's frustrating.