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I don't understand who I call when a problem arises. Do I call you, the anonymous partner bank, or is it simply impossible to call somebody if I have an issue?

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Hi, cofounder of Simple here.

You call us if you have a problem or question. We'll let you know what bank your funds reside at, but you should never need to contact them. We have our own in-house customer relations staff.

Okay, so let's take a real situation that happened to me: an ATM debited my account $600, but only dispensed $300. In that situation, I call you, and what happens from there?

Thank you for taking the time to answer some of our questions on what is surely a busy day.

According to a video on their site they don't add additional fees for out of network ATMs only forward the fee that ATM charges.

NOTE: sector edited his answer to remove an unrelated question on ATM fees which I was attempting to answer.

Which ATMs charge $300 in fees per transaction?

sector asked about fees, then removed the question from his post with an edit.

I would have thought you'd contact the ATM operator first.

Does this mean you only find out where your funds are if you call and ask, or is there some page (probably hidden under an 'advanced options' panel I suppose) showing the underlying accounts and their balances, internal transfer transaction logs, etc?

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