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Comcast is pretty good compared to Frontier. People with DSL don’t want to hear you bitch about your cable provider, particularly one that (relative to others) charges a premium price for a premium product.

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Generally when a product doesn't work for half an hour every day, with no acknowledgement from support or fix, I would hesitate to use the word "premium." I've also lived with 12 Mbps DSL; at least it was rock solid 24/7.

That's the big problem with cable / DOCSIS: it's totally inconsistent from one day to the next. The last time I had trouble, they indicated there was "upstream ingress" in the neighborhood. This caused significant packet loss and took literally months for them to track down. In my experience, unless it's a complete outage, cable companies do not give it a priority.

I bought a wireless home internet subscription and a router with WAN failover capabilities because I was tired of 10 minute outages 3 times a week. Great for you if Comcast provides you with premium product. They simply do not here.

I'm not completely unsympathetic to people stuck with DSL since I grew up with dial-up and that's still all my parents can get (apart from wireless), but I'm absolutely entitled to and will continue to bitch about Comcast's service when relevant.

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