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Comment by ev1 | Hacker News Reader

I have never once gotten a random invalid charge from OVH and it's been years. Do you actually have a 1200EUR VAT invoice with line items from them or was it just a charge out of nowhere?

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Yes, in the moment I ordered a GPU instance with per hour billing an invoice for about 1 month of that instance was charged as "credit". They say I did it, but at no point I filed such order, and if I did, at no point that amount was shown to me.

Maybe a bug or some UX/UI shenanigans, since I also got errors to cancel such invoice and obtain a refund. But since I complained through PayPal they've been acting in bad faith (like contesting my dispute the very last day without getting back to me, or changing the reason why I I'm not eligible for a refund).

Does the invoice say 1 month? The last time I used the public cloud GPU instance there was a very explicit setting to bill hourly or to get a discount by getting a month in advance.

It just says 1200€ in credit, but it's exactly the cost oof that instance if you have it hourly for a month. Ordering the month would have been lower than that.

I wonder if there are shenanigans involving whether you're paying with a credit card with credit and a bank account that they might not be able to preauth. Has OVH phone support been of any use?

Even if you had ordered it, it makes no sense for OVH to act like that. It hasn’t been used, so why not refund it? It will cost them a lot more in reputation damage.

I didnt realise my ovh server was set to auto renew. I didnt want it. Ovh happily refunded my card. Just ask ovh to refund the unused credit and close the account.

They're refusing despite all my insistence.

Do they give a reason?

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