I was a paypal customer since the 90s. I recently had an issue where a site using paypal sold me something and blatantly lied about the product. I filed a dispute with paypal. It was only for $30, was a digital item, and I had pretty conclusive evidence. I expected paypal to side with me, especially given how long I had been using them and had never once filed a dispute. Nope. Immediately sided with the scummy company. I've tried to avoid using them whenever possible ever since.