Though, scale might also be why people can complain so much about it. I know people who have been shunned by their church, and the impact on their life from that is major. But if there's only a handful, they can't be a big voice to complain about it. On Facebook, everyone banned can bend together to complain about and create a counter balance.
Now false positive I think is an even bigger argument. It's probably a lot more rare for a local pub or community center to wrongly kick you out. It can happen, but I'd say there's less chance, and you might get an easier time comming back or appealing.
Something else I'm curious is how come this has so much impact on you, but so little on me? If I get banned from Whatsapp I'm just inconviened, but I can still call or text those people, mail/email them, show up to their physical locations in person, etc.
I think the "couldn't be able to live without it" sounds a bit exaggerated to me, but maybe some places are way more dependent on Whatsapp then I realize with no alternative way to reach anyone?