Can you clarify when/how a KPI ever not a target?
Bonuses and promotions always go to those who exceed them, and "improvement plans" or "restructuring" is reserved to those who miss.
Bonuses and promotions always go to those who exceed them, and "improvement plans" or "restructuring" is reserved to those who miss.
Any imperfect measure that becomes a target gets pursued at the expense of the original intent.