I am from India. My 10 day old Macbook M1 Pro suddenly died with no signs of life. As sad that may sound its nothing compared to what happened next at the Apple Authorized service center. The lady at the counter put a giant scratch across the Apple logo going further ahead on the case.

Now these service centers are so much afraid of Apple and its policy that she started parroting that its a cosmetic damage and Apple policy doesn't allow to replace it for that. I asked her I am not invoking my warranty, the scratch is done by you and you have to fix it.

Days pass and they divert me to the seller, who refused to replace the laptop due to the scratch.

The Apple Support in India is equally pathetic with no authority at all. Had it been the U.S. and someone at Genius store would have done that, it would have been much easier to get a new machine (it was just 10 day old) or atleast the display case replaced but welcome to India where consumer laws take the second seat and Apple's policy take the first.

After all this, I had to call the police and when the police came the service center gave me in writing that they would replace the display.

Filing consumer case now against Apple for the harassment, preparing the docs. If you are from India and want to join in - drop me a mail.

Edit: forgot to mention the popping sound on my older macbook from 2017 with touchbar. Will apple do anything about that? Seems it is also clueless.