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Comment by linux_is_nice | Hacker News Reader

There's replacement hinges, and also a reinforced backplate!

That's fine (and why I wanted to support Framework in the first place) but do you really expect to buy a new laptop and then have to purchase more parts just to make it work correctly?

https://community.frame.work/t/explainer-lid-rigidity-hinge-...

> If you have a laptop where the lid angle drops on its own while the laptop is stationary, write into support with a video of it, and we’ll send you a new Hinge Kit.

I think it should be covered by warranty :)

I actually think this is resonance they talk about in the last section rather than the hinges themselves. The angle at the bottom of the screen doesn't change, it's the top that flexes back and forward. Coupled with the reflective screen it makes focusing on the monitor really hard when it's on a mount to be at eye height (my Thinkpad and a Dell have no problems on the same mount).

For an experimental DIY product like Framework? I do, actually, and it's a large part of the reason why I haven't bought one despite thinking the overall project is a good idea.

Did you actually tell Framework? If it's a new 12th gen their support should send you replacement hinges for free.

That's the whole point of the laptop! You can fix the issue yourself without having to file an RMA, ship it back and buy a whole new laptop. If that doesn't appeal to you and you'd rather buy a whole new laptop because the hinge has a slight wobble then you were never the target audience for this product.

This is entirely the wrong attitude to have here - _everyone_ is the target audience for the laptop. Fixing it yourself is the option that you have _down the road_ once your laptop has had use, not as a replacement for quality control!

Surely there's a middle ground, where you can put more RAM in your laptop but it also comes with working hinges.

Yes, if you buy a framework today it should come with the new hinges.

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