So for Apple to pitch this as "wow, it's a new system where instead of just putting in a sim card you have to grovel to your carrier to set up your phone", it hardly strikes me as better UX.
So for Apple to pitch this as "wow, it's a new system where instead of just putting in a sim card you have to grovel to your carrier to set up your phone", it hardly strikes me as better UX.
My partner lost his phone (and SIM) recently and I was able to transfer his T-Mobile line to a different iPhone in a few minutes using eSIM. It was totally automated using the T-Mobile website — enter the IMEI then scan a QR code with iPhone camera.
I saved a trip to the store to get a new SIM card and didn’t have to talk to a human.
I haven’t explored it but I would assume there is also an optional “high security mode” lock — something like requiring account changes to happen in-store with physical ID.
Not having to talk to sales reps or go to stores is a big win for customers. Granted, this is mostly hypothetical at this point but it is coming.