I hate how Teams really can’t handle full-duplex conversations, at least with transpacific calls. You pretty much need to speak, pause, and then hope that only one person speaks next, or there’s a series of “sorry, you go ahead…” until someone manages to get started again. Background noise removal and feedback removal is poor compared to the competition. I much prefer Zoom for video/voice conferencing and Slack for text chats.

However, what Teams has done well is dethrone WebEx and other legacy stuff from really big companies during the pandemic/WFH era. As has been mentioned, many big companies already had huge Microsoft accounts (likely O365) so turning on Teams was easy. When WebEx fell over under load, users moved to Teams.

One feature that’s pretty cool is the real time closed captions and the ability to do text based searches for recorded meetings. But that’s not enough to make up for some of the most basic audio quality issues.