OP works for an advertising company. They get paid by clients to run advertising campaigns. Employees of the advertising company get bonuses for closing high-profile deals with clients. The employees are incentivized to continue bringing in more revenue streams and continue closing more high-profile deals.
The deals couldn't have been made in the first place without some form of trust between the parties. As long as the clients are seeing results (aka return-on-investment, ROI), the trust is maintained, and the deals are renewed. Different clients have different budgets, and have different ways of measuring their ROI (sales are one parameter, but there can be more). No one would be buying those advertising services if they wouldn't be seeing ROI.
It is generally acknowledged that "advertising works". In reality though, there are lots of factors at play.
There's an old saying in advertising that we know half of our budget is wasted, we just don't know which half. Ad fraud and bot traffic live in that area, kind of as expected waste.
Then there's the other issue - branding campaigns also cost an arm and a leg, and the most you get is vanity metrics like reach and likes and impressions and whatnot, which have dubious correlations with reality but they look nice on dashboards.
“This is all very interesting, and will be helpful for Kelly (the marketing manager). I’m going to decide if we renew next year with this: increase in sales divided by ad spend. I’m looking for a number greater than 3.”
Is that a sarcastic question? I guess the part about humans creating a rational system is a dead give-away.