I’m guessing they have a low Elo score, and are matching with other low Elo scores. I believe best thing to do is delete the account and create a new one to reset your score.
I’ve gotten lucky with the ELO score once on Hinge out of the dozen times I created accounts on it. I was shown attractive women and got matched even to a few (which went nowhere of course). But most times I got shown fat and ugly people. I know I’m not good looking but sometimes I see the people on these apps and I think, “man, some people really get it way worse than I do…” And that’s who it shows to me overwhelmingly.
Meanwhile it’ll lock all the attractive women behind paid features.
It’s a bad app. I think a few years ago before it was bought up it had some potential but since Match integrated all their practices into Hinge - it’s a bad app.