I actually work with the team behind this, if you have any questions feel free to ask!
Feels like a 4th wall break when something from your job pops up on the orange site.
Feels like a 4th wall break when something from your job pops up on the orange site.
The praise in this thread is clearly from people who never had anything to do with the modern Swiss Post.
I had to setup a mail "hold" order (in Switzerland you have to pay an extra fee and make a request to not deliver mail when you leave for a few weeks) and I found the UI to be very confusing.
I think the design of the site could be improved, here is what annoys me the most:
* The "clickable" button color being so close to the "disabled" color that it's very hard to distinguish when they are not next to each other (as most of the time) and very confusing when you try to click on a seemingly active button and nothing happens
* Calendar widgets letting you select every date, but after selecting the date, you get an error message
* communications in German despite the whole process being in French and the destination address being in a 100% French speaking canton
* downright bad French translation (hi from the 25% of the Swiss population) eg: "Reprendre" is *not* a valid button name, maybe use "selectionner"
* ending into a redirect loop when going back during the check-in step
The UI feels broken. There is a lot of "strange" space, or button layouts accidentally ending up on two rows eg: the login nag dialog (I could reproduce it on Firefox and Chrome).
It felt like a miracle when I managed to complete the process after about 1 hour (process that technically only requires my name, address and payment coordinates)
I'm used to computers acting up and generally bad software (hell, I use Linux), so I could handle it, but my mom says she has trouble with the website as well.
If you need more details, or a generous Romand QA tester, don't hesitate to contact me (domain of email address in my user profile).
I feel that good software is important, especially for a state-run monopoly. Because it's always the most marginalized people that end up eating up the hidden costs of rushed-up software.
* I don't work on the team of this demo itself, they are just part of my "Cluster" (unsure what it even is, yay to re-orgs). I am part of the Developer Platform team and am responsible for internal tooling (some dev, some ops).
* Postfinance and Swiss Post are mostly separate, though we share some things. I assume the design is one of those things.
* There is no one UI team, this page here is a demo of the Common Web Framework, which is managed by the CWF team.
But I will forward a link to you comment to the CWF team anyways, since they can probably do more with the feedback than me (if they haven't read it already).
> The DemoPage is an Angular App (SPA). But there is a lot of CSS you can use/run without Javascript.
And gfellerph, the lead dev, left the other comment.
(You can see the whole team at the bottom of the demo page)