Is this a shill or do you work for Airbnb? The internet is overwhelmingly filled with negative Airbnb experiences...
Your experience is by far the outlier from the typical way Airbnb handles this.
Your experience is by far the outlier from the typical way Airbnb handles this.
I'm more inclined to think they're very inconsistent, and people are more likely to complain about bad experiences than to loudly proclaim "this company is reasonably okay to deal with!"
Companies are more willing to bend over backwards in their early days, when they're still trying to make a name for themselves (the honeymoon period). The abuse starts once they've bested the competition and become a household name.