Can't speak for those customers, but I know people today, younger than 35 who think whatever is set to the homepage IS the internet.

Some had Google as their homepage. Some Facebook.

I learned this when they would be like "Josh, the internet is down, can you help me?" and I'm like wahhhhh? Come to find out Facebook had an outage. "I just opened the internet and its not working". :facepalm:

When I worked at Yahoo! (2003-2005), Yahoo! Search would bring up a second search box under the primary search box in the results if people searched for Google, as a not insignificant number of people would start their browser, have Yahoo as their homepage, yet enter "Google" in the search box when they wanted to search for something.

Supposedly the second search box in the results fooled a substantial proportion of those people into entering their search term rather than clicking through to Google.

That is the level of tech illiterate users many people had to deal with back when IE 6 was a current browser.