The only downside to all of this remoteness is the non-programmer workforce going remote. I do think people that pick up the phone pre-pandemic should be picking up the phone post-pandemic. Whether that's from their home or not, I don't care.

What we get instead though, is ringing, ringing ringing. Can't get my power ordered. I can't get roofing ordered. Can't get call backs.

Things were more expedient pre-pandemic. I often do wonder too, is part of the reason company X is OUT of something isn't because the ship is late - or is it because the ordering person no longer sits in front of a giant pile of insulation and goes - oh crap, that is getting really low. I should order more. (And guess what happens if he calls to order more - ringing ringing ringing)