This is a consumer rights issue across our industry. Algorithmic customer support “decisions” should always be appealable to a human audience.

My Google account was banned years ago, “computer says no” - all of my attempts to appeal failed. I at no point broke their terms. Nobody cares, I lost all of my data.

I hope that a class action prevails against Activision. And I hope that across our industry consumers receive more robust rights. Not being able to reach a human at your company quickly escalates from a being cost optimization, to outright fraud.