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Thanks for writing about how our team helped you resolve the issue. Have you been happy with the rest of your experiences using the cloud products? --Katie

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That's not what we wrote. The support team replaced the server after a lot of cajoling. That experience needs to be fixed.

You thinking this was a positive experience only makes me more concerned about your customer support.

Let's hope I don't need another "one-time" server replacement because of your faulty servers, because I already used mine. 10 hours of downtime with angry customers on my tail sounds fun.

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