Who doesn't like paying 5% for getting the money that they already own?
Also, 5% is not really significantly more than the typical fee an ATM already charges.
I'm in SEA, Cambodia to be specific, and the ATM % fee is around 1%. This is quite an improvement from a few years ago (where 5% was expected).
[1] https://en.wikipedia.org/wiki/2012%E2%80%932013_Cypriot_fina...