> The magic disappeared and our optimism has since faded. > Our websites are slow and insecure; > our startups are creepy and unprofitable; > our president Tweets hate speech; > we don’t trust our social media apps, webcams, or voting machines. > And in the era of coronavirus quarantining, we’re realizing just how inadequate the Internet turned out to be as a home of Mind.
That's a mixed bag of laments about products and sociological phenomena. People using computers and software were supposed to solve all these problems?
> this mess, this tool-assisted speedrun of accumulation and exploitation
This is all of human history. It's a hard course in the frequent application of inhumane principles and failure to understand scale and sustainability. "Software" was never going to change human nature.
> Where did it all go wrong?
So, the OP's question itself is, at best, not an unworthy question but an incomplete question. The software industry was never going to "go right". You may as well ask "where human society went wrong".
Or whether human society has ever gone right, at scale.