The way you describe a technical team is how high-performing sales teams operate. Millions of dollars are at stake, we will rape every angle till it's raw to make sure we close the deal. I know a customer's birthday, their children's sports, their hobbies, and what they give a fuck about in a non-invasive way because at the end of the day a customer buys because they trust that you will deliver and not because you have a bunch of PhDs in Comp Sci. I closed a multi-million dollar deal because my competitor didn't pick up his phone at 8pm when his car was towed after a day of talking to press. He left his wallet in his car and couldn't get it out of the impound lot. Luckily he had my number and I bailed out his car with my corp CC. Meanwhile, our competitor thought the deal was sealed, but I fucking snatched that from their mouth and ran the most successful campaigns in company history. Sondors e-bikes if anyone is curious.