> But then again, I'm not above upvoting anything that hurts Stripe.
Why? What did they do to you?
Why? What did they do to you?
I mean, I'm pretty sure they are giving some people unintentionally a bad time once in a while but I don't have evidence that they are "scummy". And really we shouldn't just swallow whatever people write here.
Like the current submission seems to be turning out to be fake (see other comments).
But my bias against Stripe is not based on internet gripes. I've guided clients through and written custom APIs to connect with at least half a dozen payment processors since early days (when it was direct to gateway). As such I've heard horror stories about many of them, and have a relatively good grasp of their respective business models as pertain to KYC, banking relationships, reserve holdings and how they deal with chargebacks. Many of the new wave engage in what I'd call shady practices or dark patterns geared toward screwing small business, but Stripe has the worst model and the worst reputation of anything I've seen since the dude who ran Liberty Reserve went into hiding. I don't think it's a stretch to call them scummy. Hell, my own barber and my massage therapist both got screwed by them.
I have no dog in this one, but stripe certainly should not get away scott free.
Even with the most shitty PSPs and processors, I get answers to my emails within hours, within minutes on Skype and phone calls whenever I want, and thats still slow for my taste.
Locking funds without costomer service or account managers? Wth?
I have psps smaller and bigger than stripe and none of them would dare to not habe 247 support.
At least my psps tell me to the face they will not pay out. Makes me sleep that little bit better.
Whatever the law or reason, there has to be a minimal correspondence.
Lets not give anyone the benefit of the doubt when there is more than one story like this.
I am from the finance sector and I guarantee that what is happening here is neither right nor professional, assuming the op story is truthful.