I work at a place that is pretty reliant on knowledge bases (KBs) and they're the ideal target for this sort of thing, where you could prompt a situation into a chat mechanism and get a response giving some variation of the following:
- historical information on the issue (we've seen this before, logged here etc) - surface a solution quickly - If all else fails, auto redirects the experience to capturing useful information via branched prompts (e.g., ask the customer this, do this, record this, tell me what happened, and at the end, will record the response etc back into the KB automatically)
I can't figure out how to get the model to do this though.
Disclaimer: I'm not an AI / ML engineer, my background is Web Development, but this is too tasty of a situation to pass up, and I really want to build it on top of something like ChatGPT