Zero customer support, no way to get the number returned and no refund on existing credits for toll services. And to add to the pain, they won’t give me a new GV number because it sees my linked number as a spam source and never sends the confirmation code.
I am done with this outfit.
My tentative plan is to get (another) cheap paygo SIM, stick it in a cell modem attached to a server, and set it up to forward all texts to email/xmpp/etc. Use that for all these longstanding snake oil auths.
Then move my main personal number (used to be a mobile number, now at GVoice) to a VOIP service. At which point if someone can't call/text my personal number because they're using some crappy service (eg Comcast mobile), then too bad, they can figure it out.
[0] I figure Twilio is in this same boat, although I don't have much experience with them?
Edit: MAKE YOUR NUMBER PERMANENT if you don't want to lose it due to 6 months inactivity. It's 20$. Also ported numbers are never recycled. I am happy with GV and will always use it.
You can not imagine the pain of having to recover the three accounts using that number for 2FA.