USPS seemed fine before the last administration's Postmaster General took power and started systemic obstruction. I had cheap and easy priority mail access for whatever I needed and it went anywhere in the US within about 3 days. First Class Letters almost always arrived in the stated window. There were improvements to visibility with a daily email announcing what would be arriving for the day. Since DeJoy took over, I rarely use USPS for personal package sending because I cannot trust that the packages will arrive in the stated time period. I pay roughly 1.5x to 2x with USPS Priority costs for other services, but I don't worry that my mail will simply disappear into the void.
Coming from a European country the USPS reliability and speed of delivery is impressive, you have no idea how good you have it for a country of this size.
Teller service at the USPS now that is pretty terrible true, but if there is no innovation it’s because congress won’t let it. Why isn’t the USPS offering banking services for example like other postal services do?
Banking and payment monopolies are very important for the US political system. As a last resort, banks want to be able to de-bank grass roots political opposition and giving all citizens a post office bank account would make this impossible without violating the first amendment. Thats why the US doesn't have this while western countries with stricter political speech codes do.
It varies wildly with region. Sometimes delivery is not even attempted and a 90 minute counter service wait is literally the only way to get tour package (Harlem).
Because a post office’s core competence is mail delivery and not banking. If you want bank services go to a bank. In the US at least it feels like there are too many bank branches with more being built each year.
They did a great job distributing rapid tests. Easy website and everything.
Very consistently, one of the few delivery services that can consistently deliver packages to me. And also at a great price!
Amazon is a close second, but they're vertically integrated so that's not really a good comparison.
FedEx and DHL are consistently terrible experiences.
Just today!
when was the last time the USPS didn't have to pre-fund their pension