>The fee gets taken regardless.
The fee gets paid back in full to you by Stripe if you win the dispute.
The fee gets paid back in full to you by Stripe if you win the dispute.
https://support.stripe.com/questions/pricing-updates-for-bus...
> Dispute fees (also known as chargebacks) will increase from €15 to €20. Due to costs for managing dispute evidence submissions, we'll no longer refund this fee if the customer's bank resolves the dispute in your favor.
It used to be that you got the fee refunded if it got resolved in your favor, but after the changes go into effect (10 April 2023), it won't be like that anymore.
"Changes for disputes Fees for disputes (also known as chargeback or recrediting) will increase from €15 to €20. If the customer's bank resolves the dispute in your favour, the full fee will be refunded."
Edit: After doing some more research, it seems that it is only US customers that will lose their dispute fee. If you choose English (United Kingdom) as your language, it says you can keep the fee if you win the dispute.
But you're right that at least ub Spanish (Spain), French (France), Italian, Portuguese (Brazil) it says that the fee will be refunded if the dispute is resolved in your favour.
Oops.
It will be interesting to see exactly who is going to have this change imposed on them.