Believe me that this is what I'm doing. I'm really disappointed this customer got into this state and I'm working internally to figure out why it did.
And all you do is pop up on HN anytime someone complains, that's enough of a red flag to avoid your business completely and actively keep all my clients away from you.
What can I do to prevent this from happening to me and my users?
This would be disastrous for my company.