Meta had $116,610,000,000 in revenue last year. It can find a way.
It's always so baffling to see people on HN rush to defend these massive companies, pretending that they're resource-strapped like two guys in a startup working out of a garage.
It's always so baffling to see people on HN parrot this line as if it was fact or truth, when it's far from either.
Yes, there are lots of businesses that exist only to make money. But there are millions more businesses that exist for other reasons. And, no, I'm not talking about non-profits. Kelloggs, for example, was founded to improve the nutrition of people at a health retreat.
The whole moustache-twirling moneybag-hoarding billionaire thing used to be a cartoon, because it was so misaligned with the reality of society. But in the Silicon Valley bubble, this has been turned on its head and elevated into some desirable goal, as if the only way to judge a company's value is by dollar signs. It is not.
(It wasn't even Silicon Valley that started this flip. It goes back to the 80's, as parodied by the character Gordon Gekko in the film Wall Street.)
2. Revenue is how much money company can spend on various things, they just need to prioritize which things are the most important for them. Facebook obviously do not prioritize customer support.
3. Recent layoffs mean then now have more free cash to hire support people :)