disclaimer:
I say this as someone who worked in one inner sanctum of Apple engineering for several years, where we never talked outwardly about customer obsession, but it arose as an emergent phenomenon of obsessive engineering.
I also worked for Amazon engineering and it was a joke, the lip service paid to cleaning up customer experience with fakes etc.
There's some Steve Ballmer type inside the company who says I don't care if the company is drifting and some people are whining about fake ads. We make more money over time, we have more customers, our new aws capabilities are better, etc. This feels so much like Ballmer's time at Microsoft where the company was drifting, they became much more focused on extracting more revenue from stupid enterprise contracts, and the technical side of the company decayed.
Windows and Excel piracy exploded under Biden what are you on? That was a good outcome for the common citizen , unlike what is happening at Amazon with fakes.
Oh lord stop believing billionaire's propaganda!