Look at it this way, I've read every page on the internet (how do you think the crawler works?)
If you complain about it online, I'll be there ;)
In seriousness: I don't know. I try to be helpful about these sorts of things as a sort of pay it forward kind, where if I ever have problems with a large faceless corporation I hope someone will step in and help me out. I tried to do the same when I worked at startups (and especially there, few people know someone who works there).
This is obviously inherently unscalable, but in many respects, tech support is as well. I don't know what the plans are (this seems a pretty big pain point for everyone), and I'm sure people who do know can't talk about it...
I'm not sure what you want me to say. I care deeply about some of the products I work with/use (not just Google's mind you), and as much as possible I try to help out people when they're stuck. Broad policy changes are outside of my control, and I apologize for that.