Not just phone support. Support, period. It feels like Covid broke things and nothing has fully recovered. Take for example the Subway app. It has no built-in support. You can't report issues with an order or the fact it never even showed up. I used their mail forms and even tried to get their attention on twitter. I got one auto response once from a form (but with a woman's name like it was a real response) and never heard back about anything.

Just one of many many many things I find are just "missing" nowadays.