The Chipotle and Wendy's apps and websites have nearly the same issue, and Chipotle won't let you even call your local store anymore, it just goes to a useless AI Chatbot.
It makes sense for chipotle to not answer the phone, they make like 60% of takeaway orders wrong somehow and would rather you just ask for a replacement for their app, who will give you a coupon code for one immediately ¯\_(ツ)_/¯
Yeah! I tried to call Chipotle to tweak an order I placed and was met with the fact they don't have the store answer anymore and they somehow sell it as a benefit to me that their workers aren't distracted by that.