It is undoubtedly a feel-good story. Another “facial recognition feel good story” I’ve heard was a child porn case - the police ran the perpetrator’s image to find him and arrest him… and then ran the victim’s image to find
her and inform her family, so they could get her therapy and support. Yet another story is the detective who ran a fugitive from a cold case and it pulled up an obituary for the fellow, effectively closing the case on the spot - not quite “feel good”, but it does serve to illustrate that these technologies have all sorts of applications in policing beyond “take a picture of the bad guy to send him to jail”.
What to make of these stories? On the one hand, we’re only hearing these stories because these stories make them look good. On the other hand, these stories… kinda do make them look good? Giving defendants access to the evidence they need to save themselves from a miscarriage of justice, locating and protecting victims of the worst crimes imaginable - those are seriously good things! We should be careful to respect the gravity of those results in our calculus of how to treat these feel-good stories.
Ultimately, my analysis is that facial recognition isn’t “good tech” or “bad tech”, it’s just “extraordinarily powerful tech”, and thus it will necessarily inherit the moral valence of whoever’s using it, and those users’ intentions and actions.
If they give that tech to defense lawyers and the lawyers use it for good, sometimes you will get stories like “we put in a single frame of body cam footage and in a few seconds it gave us back the only person who could save our defendant” (and the facial recognition companies will be falling over themselves to tell you all about it).
If they give that tech to sports stadiums and the stadiums use it for evil, sometimes you will get stories like “we put in the headshots of every lawyer who’s suing us, and prevented one from enjoying a football game with her friends and family” (and the media will be falling all over themselves to tell you all about it).
If they give that tech to police, well, I would guess your opinion of them would end up roughly the same as your opinion of the police.