As a person I can at least tell you what I do and don't understand about something, ask questions to improve/correct my understanding, and truthfully explain my perspective and reasoning.

The machine model is not only a black box, but one incapable of understanding anything about its input, "thought process", or output. It will blindly spit out a response based on its training data and weights, without knowing the difference whether it true or false, meaningful or complete gibberish.