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>Is there anything inherently shitbag about collecting debts?

What's practically involved in collecting debt? I don't actually know.

Lots of sending out letters and making phone calls. I spent a lot of time and energy trying to automate the process but the industry refuses to modernize.

>Lots of sending out letters and making phone calls.

Can you elaborate? Who are these letters to? What do they contain? What happens if someone doesn't pay after you serve notice? What's the whole process like?

If no letter has been sent about the debt in 2 or 3 years, the owner of the debt loses the right to collect the debt.

(I can’t remember exact duration- probably depends on jurisdiction).

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